Returns and Refunds
RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items include:
- Gift cards;
- Downloadable software products; and
- Some health and personal care items.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
- Any book with obvious signs of use;
- Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened;
- Any item that is:
o not in its original condition,
o damaged; or
o has missing parts for reasons not due to our error;
- Any item that is returned more than 30 days after delivery.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
LATE OR MISSING REFUNDS
If you have not received a refund yet, first check your bank account again. Next, contact your credit card company - it may take additional time before your refund is officially posted by your credit card issuer. Lastly, contact your bank as there is often additional processing time before a refund is posted to your account. If you have taken these steps and you still have not received your refund, please contact us at: info@abilitasfoundation.org.
SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@abilitasfoundation.org and send your item to:
Cold Water Ranch Ltd.
39451 No. 3 Road, Abbotsford, British Columbia CA V3P 2P1
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will find out about your return.
SHIPPING
To return your product, you should mail your product to:
Cold Water Ranch Ltd.
39451 No. 3 Road, Abbotsford, British Columbia CA V3P 2P1
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a shipping service with tracking or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.